One plan. Your whole team.

Create a workspace, open Channels and sign in with Facebook to connect WhatsApp, Instagram or Messenger. You need admin access to your Meta business. WhatsApp also needs a supported business phone number; some existing numbers may require migration or a different onboarding path.

Your Respontra subscription covers the software. Meta bills your business directly for WhatsApp message usage.

Proactive messages require recorded permission. Outside the 24-hour service window, use a Meta-approved template. Automated sequences always recheck eligibility.

An owner can enable round robin or fewest-active routing in Settings → Lead assignment, choose teammates, set capacity, and use staff working hours. Teammates can pause their own assignments. When nobody qualifies, new inquiries remain in Unassigned with a recorded reason. Existing conversations keep their owners.

An owner can enable separate welcome and away messages in Settings → Welcome & away. Business hours choose which message applies. Each fresh inquiry after 24 hours of silence can receive one acknowledgement, subject to eligibility and a five-minute expiry. Your team still needs to reply; automatic messages do not improve staff response metrics or grant follow-up permission.

Your 14-day trial begins when your first live WhatsApp connection becomes operational. Reconnecting does not restart it.

Yes. Open Settings → Billing to manage your subscription. Paid access continues to the end of your paid period.

Yes, once you turn it on. Describe your business, prices and rules once, and the agent answers every chat on every connected channel using only what you wrote. It hands the chat to your team when a person is needed, and replying yourself pauses it in that chat.

Number eligibility, coexistence and migration depend on Meta’s Embedded Signup process and the number’s current setup. Check those steps before moving an existing number; Respontra does not promise a universal one-click migration.

Workspace owners can export existing data and request account deletion. Disconnecting WhatsApp from Respontra does not delete your Meta business assets.